Enquiries Volunteer

at Cats Protection

Role Description

We are looking for a brand new team of Enquiries Volunteers to come on board and help us with our telephone enquiries at our North Manchester site (Oldham, OL4 2JW).

These volunteers will play a key role in allowing us to answer as many telephone queries as possible and therefore help us to help more cats. Full training will be given and travel expenses can be reimbursed for volunteers coming on board.

Come and join our friendly volunteering team, we would love to welcome you on board at our new site. If you have any questions, please don't hesitate to reach out to us via email. We would be more than happy to help.

You can apply for the role here: https://www.cats.org.uk/support-us/volunteeropportunities?id=11715

Type of Activity: Ongoing, Suitable for individuals to apply, In person volunteering

Suitability: Suitable for 18 year olds and over

Time commitment

Our enquiries volunteers usually spend 4 to 6 hours per week in this role.

Availability: Monday Morning, Monday Afternoon, Monday Evening, Tuesday Morning, Tuesday Afternoon, Tuesday Evening, Wednesday Morning, Wednesday Afternoon, Wednesday Evening, Thursday Morning, Thursday Afternoon, Thursday Evening, Friday Morning, Friday Afternoon, Friday Evening, Saturday Morning, Saturday Afternoon, Saturday Evening, Sunday Morning, Sunday Afternoon, Sunday Evening
Is this role available at multiple locations? No
Role Location: RSPCA Strinesdale Centre
Holgate Street
Oldham
Ward: Boroughwide

Benefit to the volunteer

This role allows volunteers to furthermore develop any existing skill sets that they have whilst also learning new skills along the way. This will all be done in the presence of a friendly and welcoming team here at North Manchester where there is a wealth of knowledge and support from staff and volunteers alike. The centre is relatively new in its operations but is growing its volunteer base all of the time, meaning we have a community of great people all coming together to help as many cats as possible.

You will receive

Induction and training, Regular support supervision, Volunteer Handbook, Travel expenses, Volunteer policy

Inclusion Statement: We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Volunteers are asked to complete or provide: Application form, Reference(s), Informal discussion (may include an interview)
Activities: Administration, Advice, Information and Support, Answering Telephone Calls
Skills: Admin, Basic IT, Evaluating & Reviewing, Empathy
Communication
Customer service skills
Patience and understanding surrounding difficult topics
Express an interest in this role

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